Bandmakers Music Academy

Support.

We answer during academy opening hours.

Common questions

I can't sign in

Use Forgot password on the sign-in screen. If you are a teacher or academy staff, use the Academy staff sign in — a staff account is separate from a parent account and the two do not share a password.

I booked a lesson but it isn't in my list

A booking appears under Booked, not scheduled yet until payment settles or the day reaches its minimum number of students. It moves into your upcoming lessons once it is confirmed.

I need to move or cancel a lesson

You get one free reschedule and one free make-up per calendar month. Cancelling on the day of the lesson is always charged. Contact the front desk to arrange it.

The QR check-in won't let me in

You cannot check in before your lesson starts. If you are late you can still check in for the rest of the slot. If the camera will not open, use Enter the code instead on the check-in screen and type the code shown at reception.

I want to change what notifications I get

Profile → Notifications. Everything still appears in your in-app inbox whatever you choose, and payment failures and cancelled lessons always reach you.

I want my data, or I want it deleted

Delete your account in the app under Profile → Delete account. It shows exactly what is removed and what is kept before you confirm. For a copy of your data, email us.

A price looks wrong

Tell us. Where the app and the academy's records disagree, the academy's records are the authority and we will correct it.